Hosting guests with accessibility needs

Popless is working on how to be a more inclusive platform, where everyone can participate and enjoy Sessions. People with disabilities may require an individual to attend a Session with them in order to be able to participate fully—for example, an interpreter for a guest who is deaf or hard of hearing. At Popless, we refer to that individual as an access provider.

Access providers may be called by different names around the world, but for the purposes of Popless, we consider an access provider to be a person, over the age of 18, who regularly assists a person with a disability, mental illness, or long-term illness with daily activities.

Access providers may perform a range of tasks, including providing personal care, performing tasks inside or outside the home, and arranging for transportation and medical care. Those designated as an access provider must be capable of providing the necessary assistance to the person with a disability.

Ways in which access providers may provide support during a Session include, but are not limited to:

• Helping the guest get access the Session

• Helping the guest communicate with the Host or other guests

• Helping the guest with processes during a Session 

Access providers are not required to:

• Live with the person they care for

• Receive pay for their time

• Have formal training 

Session admission policies for access providers

Popless Hosts can choose to allow access providers to join the guests they’re assisting in person at no additional cost.

When a guest who requires an access provider books a Session that has this option enabled, their access provider won’t be charged for (or counted as) a separate seat.

Access providers that accompany a guest are not:

• Actively participating in the Session without the booking guest. This means that they are not offered their own set of supplies, equipment, etc.

• Friends or family who wish to tag along on a Session

• Child care support such as a nanny, au pair, or babysitter 

For hosts

When booking a Session, guests are asked to contact the Host to let them know that they’ll be attending with an access provider and to discuss any additional details.

An access provider won’t be charged for (or counted as) a separate seat, and their attendance won’t be included in group limit or pricing calculations. If your Session involves factors that limit the total group size, such as transportation or tickets, you may need to discuss these details with the guest ahead of the Session.

For guests

All Popless Listings offer free access provider admission. When booking a Session, contact the Host to let them know that you’ll be attending with an access provider, and to discuss any additional details. A 1:1 ratio of guest to access provider is assumed; please start a dialogue with the Host to determine what’s possible based on the specific Session.

Feedback 

We are always working to ensure that our products and services are accessible to all users, visitors, and the public, including individuals with disabilities. If you have an idea or question about accessibility support services at Popless, please contact our accessibility coordinator by sending an email to hello@popless.com or sending a letter addressed to: Attn: Accessibility Coordinator, 655 Montgomery Street, Suite 490, DPT 17022, San Francisco, CA 94111-2676, USA.